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Elder Abuse and Neglect Prevention

Community Investment funds community-based organisations to deliver Elder Abuse and Neglect Prevention Services.

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Elder abuse and neglect occurs within a relationship of trust. The victim and the abuser are people who know each other well.  Often the abuser is a member of the older person's family. Abusers can also be people employed in positions of trust – residential facility staff or paid carers.

Elder abuse and neglect is a significant social issue. It is estimated that up to 10 percent of the population over 65 years of age have experienced abuse or neglect at some time.

Community Investment funds community-based organisations to provide Elder Abuse and Neglect Prevention Services at 24 sites nationally. This includes Māori/iwi and Pacific providers.

These services aim to prevent or reduce the incidence of abuse or neglect and promote the health and wellbeing of older people and those who care for them. They help create an environment where the rights of older people are respected and upheld and their wellbeing promoted.  

Services are available for individuals, families/whānau and community interest groups who seek information, advice or assistance about elder abuse and neglect. They include:

  • training and education for professionals, caregivers and others who work with older people and their family/whānau
  • raising public awareness about the early identification and prevention of elder abuse and neglect
  • providing information, advice and advocacy on a one-to-one or family basis, including provision of support and services, about preventing abuse or neglect
  • assessment of suspected elder abuse or neglect
  • management of intervention in cases of elder abuse or neglect - includes direct service provision, referral to other service providers, and coordination and monitoring of service plans. 

Age Concern New Zealand co-ordinates Elder Abuse and Neglect Prevention services nationally. They provide support and advice to service providers and develop resources to assist local practice. They also work with providers to encourage nationally consistent outcomes for older people who experience elder abuse and neglect.


Elder Abuse and Neglect Prevention services are available in the following areas:

National Office Wellington Age Concern New Zealand
Whangarei Age Concern Whangarei
Auckland – Avondale Age Concern Auckland
Auckland – Manurewa (Māori) Te Oranga Kaumātua Kuia Disability Support Services
Auckland – Counties/Manukau Age Concern Counties Manukau
Auckland Manukau City (Pacific) Toa Pacific
Auckland - North Shore Age Concern North Shore
Hamilton City Age Concern Hamilton
Tauranga Age Concern Tauranga
Kawerau Tuwharetoa Health and Social Services
Rotorua Family Focus
New Plymouth Tui Ora
Taupo Age Concern Taupo
Gisborne Age Concern Tairawhiti
Wairoa Age Concern Wairoa
Hastings Age Concern Hastings
Levin Age Concern Horowhenua
Kapiti (Paraparaumu) Age Concern Kapiti Coast
Whanganui Age Concern Wanganui
Masterton Wairarapa Organisation For Older People
Wellington (including Lower Hutt & Porirua) Age Concern Wellington
Nelson Age Concern Nelson
Buller Buller REAP
Christchurch Age Concern Canterbury
Timaru Family Works, Presbyterian Support South Canterbury
Dunedin Age Concern Otago
Invercargill Age Concern Southland


This funding is fully allocated.

Practice Guidelines

Service specifications, which used to be part of the contract, have now been repackaged into easy to read guidelines. These are to be read alongside contracts as best practice ways to deliver each service.