Heartland Service Centres provide a one-stop shop where people living in rural and provincial areas, and three urban centres, can access a range of government and community services.
This is a community-owned service, administered by Family and Community Services, that improves access to information and services for families.
The two components of Heartland Services are:
- service centres which deliver government and community services in a convenient location
- an outreach service that involves a number of agencies synchronising their visits to remote communities once or twice a month to provide face- to-face services to rural clients.
Approximately 25 central government agencies and more than 50 community organisations participate in our 35 Heartland Centres, which are located in mostly rural communities throughout the country. The centres provide a convenient meeting place for people to discuss their needs directly with service providers.
The Service Centres, as one-stop shops, feature services and information from a range of government organisations including:
- email and phone facilities
- and access to government websites.
A local Heartland Services Co-ordinator assists clients to make appointments with government representatives and to direct them to services that best meet their needs. These may include services provided by Inland Revenue, Housing NZ, Immigration and Work and Income.
Service specifications, which used to be part of the contract, have now been repackaged into easy to read guidelines. These are to be read alongside contracts as best practice ways to deliver each service.