Measuring our performance
Family and Community Services (FACS) fund over 700 community organisations to deliver support services to vulnerable people and families in communities around New Zealand. We are committed to delivering effective, high quality funding and contracting services to these groups.
For the last two years we have asked the community providers we fund how satisfied they are with the way we work with them through the funding and contracting processes. We do this through an annual online survey and the information we receive helps us gain an understanding of the areas that are working well and those that can be improved.
2011 FACS Provider Perception Survey
The 2011 Provider Perception Survey was designed by the Centre for Social Research and Evaluation (CSRE), the research arm of the Ministry of Social Development, in consultation with FACS.
The survey was conducted through Survey Monkey and consisted of 35 questions which asked community service providers about their experience with one or more of the following areas:
- applying for a contestable grant with FACS
- applying for a contract through a tender or application process
- contract negotiations and development
- monitoring and reporting of outcomes
- ongoing contract management relationship.
This year the survey also measured how FACS met the new Code of Funding Practice which was introduced in October 2010. More information on the Code can be found on www.goodpracticefunding.govt.nz.