Contact Us
On this page:
General Enquiries
Making a Complaint
General Enquiries
Regions | National OfficeIf you are unsure about where to start or wish to make an appointment to see staff in one of our regional centres, please use the contact information listed here.
Regions
Northern
Regional Manager - Robyn Rusher
Executive Assistant - Dani McLellan
Senior Advisor - Justine McFarlane
Regional Relationship Manager
Rosemary Fauchelle
Manu Pihama
Leonie McGee (Whangarei)
Regional Advisor Funding
Lisa Howard-Smith
Paul McInerney
Te Ropu Poa (Whangarei)
Regional Administrator
Phil Hodges
Kelly Gregory
Raina Rush
Private Bag 68 911
Newton
Auckland 1145
Phone 09 916 1850 – Dani McLellan, Regional Administrator /Executive Assistant
Fax 09 914 2850
Central North
Regional Manager – Peter Waru
Regional Relationship Manager
Carol Buckley
Jenny Dowthwaite
Regional Advisor Funding
Ngaire Solomon
Lance O'Connell
Christina Chase
Chris Broadhurst (Hamilton)
Carol Inglis (Morrinsvillle)
Regional Administrator
Tui Corneal
Keita Malcolm
Private Bag 3016
Rotorua
Phone 07 921 8182 – Tui Corneal, Regional Administrator
Fax 07 921 0967
Central South
Regional Manager – Cyrus Nielsen
Regional Relationship Manager
Danny Mareko
Alison Bourn (Wanganui)
Jane Hopkinson (Napier)
Regional Advisor Funding
Phillip Johnson
Glenys Prosser (Palmerston North)
Maree O'Leary (Wanganui)
Fiona Searancke (Gisborne)
Regional Administrator
Kirsty Sylvester
Vandana Damania
PO Box 27 504
Wellington 6141
Phone 04 917 7155 – Kirsty Sylvester, Regional Administrator
Fax 04 978 1399
Southern
Regional Manager – Denise Kidd
Regional Relationship Manager
Bernadette Anne (Nelson)
David Booth (Dunedin)
Mary Richardson
Maria McEntyre
Regional Advisor Funding
Richard Aspinall
Lee-Ann Ryan-Verry
Stuart Gray (Dunedin)
Trish Kennedy (Nelson)
Regional Administrator
Sarah Johnson
Ellen Zhou
Marilyn Trent
PO Box 5588
Papanui
Christchurch
Phone 03 963 2381 – Sarah Johnson, Regional Administrator
Fax 03 963 6384
National Office
Family and Community Services
Bowen State Building
Bowen Street
PO Box 1556
Wellington 6140
New Zealand
Phone 64 4 913 6601 – Natasha Close, Executive Assistant to Richard Wood, Deputy Chief Executive
Fax 64 4 917 5584
Email: (general) information@familyservices.govt.nz
Email: (National Directory and FamilyWeb): updates@familyservices.govt.nz
If your enquiry is about this website, please email: webcoordinator@msd.govt.nz
Making a Complaint
Family and Community Services is committed to delivering first class services and providing dependable advice.
If you think we are not meeting this standard we would like to hear from you.
What is a complaint?
A complaint is an expression of dissatisfaction when we have not met your expectation.
Your complaint may be about:
- A decision
- practice
- process
- policy
- or this website.
How to make a complaint
You can contact us through the regional centres.
Or by:
Calling: +64 4 913 6601 – Natasha Close, Executive Assistant to Richard Wood, Deputy Chief Executive
Writing:
Family and Community Services
Ministry of Social Development
PO Box 1556
Wellington
New Zealand
Emailing: information@familyservices.govt.nz
Or Faxing us: +64 4 917 5584.
When you make a complaint please tell us:
- Your name
- Your address and contact details
- Details about the complaint
We ask for your contact details so we can respond directly to you. However if you wish to make a complaint anonymously it will be treated with the same level of importance.
How long will it take?
We will endeavour to resolve your complaint immediately.
If we need to work with others to resolve your complaint it may take longer. You will always be advised in writing when your complaint has been received.
Our commitment to resolving your complaint
All complaints are taken seriously and handled with immediate priority.
We will ensure you are treated with respect and in a professional manner.
Who is responsible for the complaint?
Your complaint will be assigned to the appropriate area and escalated accordingly.
If you are not happy with the outcome of your complaint
We will do our best to ensure that you are satisfied with the outcome of your complaint investigation.
However if you are not satisfied, there are other people you may choose to contact such as your local Member of Parliament, the Minister of Social Development and Employment, the Ombudsman or the Privacy Commissioner.
For further information visit the New Zealand government portal.
