Directory Help
Contents:
What is the Family Services Directory?
The Family Services Directory is a searchable online database.
It lists information about family support organisations and the services/programmes they offer to support New Zealand families (we call the organisations in the Family Services Directory “providers”).
The purpose of the Family Services Directory is to connect people with providers who can help them to cope with common issues and problems.
How to Search Using the Family Services Directory
You can search using any or all of these elements:
Or, if you know the name of the provider you want, you can use the
Pick Your Region
You can select a location (region or district(s)) from the map, and the search will return any organisations who offer services/programmes in that location.
Note: if you only want results from providers based in a particular
location, you can use the Physical Location Filter.
You can add or remove districts by clicking them on the map.
When you have the locations you require, press "SEARCH" to start the search
Pick Your Service / A-Z Services
You can select a topic or type of service from either the Pick Your Service or the A-Z Services list.
Pick Your Service lists services in a hierarchy: select a service name and you will see its sub-categories:
The A-Z of Services lists services alphabetically. So if you are looking for budgeting assistance, look under B, or if you are looking for counselling, you will find it listed under C.
When you select a service from the A-Z list, it will automatically populate the Your Search box.
Your Search / Keywords
You can search on one or more keywords. See the Tips, Tricks and Printing section for more about searching with keywords.
The Your Search box will reflect any region, district(s), service(s) and keyword(s) you specify, so you can review your search criteria before you press Go.
Directory - Results
When you select Go, the search engine will display a summary page of results. The results show a list of Providers whose services/programmes best fit what you searched for.
If you wish, you can:
- change the number of results to display on a page
- filter the results to show only providers physically located in a region/district
- select certain results to review later (Your Selection)
- print one page or the full set of results
For more information, see Tips, tricks and printing
To view all of a provider’s services/programmes and contact details, select the “More Details” link under the provider’s name.
A-Z Providers
If you know the name of the organisation you’re searching for, the A-Z of Providers is a quick way to find them.
Providers are listed alphabetically. Select the hyperlinked provider name to view their details.
Those with a plus sign next to their name have branches or affiliates associated with them. Select the plus sign to display the branches/affiliates.
Tips, Tricks and Printing
Keyword Searching
If you are searching for a particular phrase, it can help to enter
the phrase within quote marks
eg. “well child”
You can use the wildcard symbol (*) to search for words with similar
roots
eg. disab* will return results for disabled and disability
If you do not get any results for the keyword(s) you enter, try another word or phrase with a similar meaning, or try the A-Z of Services
Troubleshooting
If your search returns no results, or if you end up with different results than expected:
- try searching on a whole region (eg. Wellington) or several districts, rather than just one
- try searching with just keywords and a location
- check the spelling of any keywords
Display Options
You can change the number of results you can see on one page. Choose from 10, 20, 30, or 50 or results to display, and select Change to update the display.
Physical Location Filter
When you search on a location, the results will include any provider who offers services and/or programmes in that location, regardless of where they offer them from.
If you wish to narrow the results to show only providers physically present in that location, use the Physical Location Filter. The filter will exclude providers such as helplines and head offices who offer services nationwide.
Your Selection
There is a checkbox next to each listing on the Results page of a
search. Select the providers you wish to review by checking the
appropriate checkboxes, and then select the View Your Selection
link.
You can select providers across multiple pages, and there is no limit
on the number of providers you can select.
Printing
There is a Print Friendly option so you can print the Results page, Provider details, Your Selection, etcetera without the text cutting off.
The Print Friendly option is located in the toolbox at the top right
of each page in the Directory.
When selected, it will show the details you want to print in a new
page. You can then select Print from your usual browser menu.
Note: the Print option in the toolbox will print the current page as it appears in your browser. It may include any frames/images and may cut off the text. We recommend using the Print Friendly option.
Contact us / How to get more help
If you have a question about a topic not covered here, please contact us, and we will respond as soon as we can.
Email updates@familyservices.govt.nz
Fax 0-4-917 5584
Post
Freepost 91673
Family Services Directory Administration
Family and Community Services
PO Box 1556
WELLINGTON 6140
Information for family support organisations
If you are a family support provider and would like more information about the Family Services Directory, please visit the Info for Providers page.
